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San Joaquin County

Treasurer-Tax Collector
ebilling

Sign up for ebilling today.

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The San Joaquin County Treasurer-Tax Collector is now offering an ebilling service for annual secured property taxes. You will now be able to receive your property tax bill and payment reminders by email.

Once you subscribe, you will automatically receive an email with a PDF copy of your property tax bill, receive reminder notifications of tax delinquent dates, and have the ability to login and download a copy of your bill at any time. We will continue to send paper bills to taxpayers who sign up for the service. In a future update, we will also introduce paperless billing.

At this time, this service is only available for annual secured property tax bills. In the future we will be expanding the service to include supplemental and unsecured bills. For information on future updates, sign up for email notifications or check our website.

Failure to receive an email reminder does not relieve liability to pay or excuse any penalties incurred.

If your question is not answered in the FAQ please email us at [email protected].

FAQ

Click on question to show answer.
If your question is not answered below please email us at [email protected].

What is an ebill?

An ebill is an electronic version of a paper bill that can be viewed and paid online. You will still also receive a paper bill in the mail. Paperless billing will be available at a later date.

What are the benefits of receiving an ebill?

• Convenience - Download and print your billing information at your convenience.
• Speed - You do not have to wait to receive the paper copy of your property tax bill in the mail. It will be emailed to you as soon as it is available.
• Reminders - You will receive reminders via email before the first and second installments are delinquent.

How can I sign up for ebilling?

Go to www.mygovbill.com/sjgov: 

·  Select “Sign Up”

·   Read and accept the ebilling Terms and Conditions

·   Input the assessment parcel number (APN) and security details

·   When prompted, enter the e-bill PIN from your tax bill 

Do I have to pay a fee for the ebilling service?

No, there are no fees to sign-up and receive the ebill and there are no fees to pay by e-check. Credit card payments are charged 2.34% of paid amount by a third party vendor. Debit card payments are charged $3.49 by a third party vendor.

If I enroll in the ebill service, will I continue to receive a paper bill in the mail?

Yes, we are not currently offering full paperless billing. We plan on introducing this feature in the future.

Will I receive supplemental bills through email as well?

No, ebills are currently only available for annual secured tax bills. We plan on adding other bill types in future updates.

I just signed up for the ebilling service. What will happen next?

You will receive an email confirmation regarding your new ebill account. You must confirm your request by clicking on the confirmation link within 24 hours to activate your new account. Failure to confirm will automatically cancel your account. Once you have confirmed and activated your account, you can add the parcels to be delivered as ebills. You will then receive an e-notification when the ebill is available to view, print or pay online.

How do I know that I have an ebill to pay?

Once you sign up for the ebilling service, you will be notified via email when your next bill is available for review online. At this time, this does not include supplemental, corrected, or unsecured bills but may in the future.

Can I still pay my bill by mail if I receive an ebill?

Yes, taxpayer’s receiving ebills can pay by mail, online at SJCTTC.org (e check is FREE!) or by phone. If paying through the mail we request you print the bill and include the relevant stub with payment.

Are there other payment options for paying my ebill?

Yes. ebill subscribers may pay their bill with a credit card, debit card or e-check. Click HERE for more details.

My email address has changed. How do I redirect my Secured ebill notifications to my new address?

Log into your account at www.mygovbill.us/sjgov and navigate to My Bills. In the email section, simply delete the old address and add the new one.

I have forgotten my user name and/or password. What should I do?

Click the Reset Password button in the login dialog, then enter your user name, the security code, and click the Send Reset Link button. You will receive an email notice with a link to reset your password.

Can I switch back to paper bills in the future?

You will still receive paper bills.

Do I have to sign up for the ebilling service to access my account information online or to pay my bill online?

No, the ebilling service is optional for taxpayers. You can still have access online to view, print or pay taxes without signing up for the ebilling service. Go to SJCTTC.org.

I have signed up for ebills, but I did not receive an email telling me my bill is ready. Why not?

• Make sure you are not blocking emails from the County and your inbox is not full.

• Verify that the email address on our account is correct.

Can I have notifications sent to multiple email addresses?

Yes. You can have the notification sent to two email addresses, the primary and an alternative. Some taxpayers use this option to send a notification to their work and home email accounts.

I did not sign up for ebilling, but I received a notice through email that I did. Why?

Someone may have added your parcel number on their ebill account in error. To remove the assessment parcel number (APN) from the ebill service, email your request to [email protected].